Our money-back guarantee
At Helvilab, we are aware that the path to optimal customer satisfaction is through quality and trust. As a result, we offer our customers a comprehensive money-back guarantee.
That's why trust is so important when it comes to health
Trust is the most valuable asset we can offer our customers. Matthias Claudius already knew this: "The greatest honor you can give a person is to trust them." This quote takes on even more weight in the health sector. If you order a product from our online store and then realize that you don't need it or aren't satisfied with the effect, you can simply exercise your right of withdrawal and return the product within 30 days.
Your satisfaction is our top priority
Your satisfaction is our top priority! In order to live up to this promise, we pay particular attention to providing a sustainable, fast and uncomplicated service. In comprehensive guides, we examine a wide range of health topics and give you a detailed overview of our products. Although we are 100% convinced of our products and their effects, you have the right to cancel a contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier takes possession of the goods.
Make use of the money-back guarantee without any complications
We are convinced that conscientious and sustainable work pays off and prevails in the long term! True to this motto, the constant optimization of our quality standards is a firm guiding principle in our corporate philosophy. However, quality must not only be present, but also perceived by the customer. In order to increase the level of satisfaction, our products should meet your needs and expectations 100%. With our 30-day money-back guarantee, we want to minimize your risk if the product does not meet your expectations for any reason.
How does the repayment process work?
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs that may arise if you have chosen a different delivery method than the standard delivery offered by us), promptly and at the latest within 30 days (from the day on which we receive notification of your withdrawal). This deadline is deemed to have been met if you send the goods before the expiry of the 30-day period. You will bear the direct cost of returning the goods.
